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Thanks for taking a bit of time to learn a bit more about us and how we can support you & your business.

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So what makes us different?

Put simply, it’s our independence.

This gives us the flexibility to tailor our service to exactly what our clients need. No off the shelf products. No call centres. No passing you off to the insurer.

We’re a broker with the size and scale to fight for the best policy and premium for you. While at the same time maintaining the care, service and attention synonymous with an independent business that puts people first.

By putting our people, and the service they deliver, at the heart of our business, we’re able to offer expertise that’s increasingly difficult to find.

At a time when many brokers are outsourcing core services like claims, and running their business without truly understanding yours, the dedication of an independent broker like ours has never been more important.

By getting to understand you, your business and your policy, we work alongside you as a partner. Supporting your business through whatever it may face, from a shifting commercial landscape, to unexpected and complex claims.

So read on to see why we’re best placed to protect your business, delivering the same excellence to you, that you bring to your customers.

Our promise to you

When you choose to work with us, you get access to a host of benefits including:

  • Personal, face to face reviews with our award winning team
  • In-house claims team for faster settlements handled on your behalf
  • Health & Safety & Risk Management service
  • In-house loss adjustor
  • Claims defensibility advice & training
  • Discounted HR & Employment Law Services
  • Employee Wellbeing Support
  • + a host of complementary services

We’re committed to taking the stress and confusion out of what can be a complex process. By pairing you with a dedicated point of contact, you’ll always know who to call, and have someone at the end of the phone who understands you & your policy.

Showcasing our claims success

Our team went above and beyond for one of our clients when a fire completely destroyed their building.

Read the case study

What our clients say about us...

We have used Romero for over 10 years, their customer service is exceptional – it has been a pleasure to work with them having had a consistently positive impact on our business. Long may it continue!

Our business has a long relationship with Romero and one of the leading factors in our loyalty is the excellent service we receive. They always go the extra mile to get the right result and I always feel they are ready to fight our corner when things don’t go our way, which is precisely what we need from our broker.

Our relationship with Romero stretches back man years thanks to the consistently excellent service we receive, particularly from their claims team. No issue is too small to be tackled with enthusiasm and diligence.

A message from Justin

I started Romero 25 years’ ago committed to delivering excellence for our clients. A mindset that I’m sure will be familiar to you.

Our colleagues and customers have been like family to me from day one, and it’s really important to me that this never changes. That’s why I, and the team around me, are dedicated to giving you the best cover, and the best service.

I hope to get the chance to speak with you soon.

Justin Romero-Trigo

Justin Romero-Trigo

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